Privacy Policy Wing88 — We Protect Your Data Like It's Our Own

This Privacy Policy applies to all users and members who access or use the wing88 website at wing88.vu, the wing88 mobile app, and all related services. This covers all information you provide to us directly, as well as information we collect automatically when you use our platform.

As a responsible data controller, Wing88 only collects information that is strictly necessary to provide the services you request. We do not collect excessive data and we are always transparent about the purpose of every piece of information we gather from you.

• This policy applies to all registered members and visitors of the wing88 website.
• We fully comply with the Malaysia Personal Data Protection Act (PDPA) 2010.
• Wing88 acts as the responsible data controller for all your personal information.
• This policy may be updated from time to time and you will be notified of any material changes.

Wing88 collects various types of personal information depending on how you interact with our platform. This information is divided into two main categories — information you provide directly, and information collected automatically during your use of the platform.

For identity verification (KYC) purposes, we may request a copy of official identification documents such as your national ID, passport, or other supporting documents. These documents are handled with the highest level of security and used solely for verification purposes.

Every piece of information we collect from you is used for clear and lawful purposes. Wing88 is committed to not using your data beyond the limits stated in this policy. The following are the primary purposes for which your personal information is used:

• Process and verify your financial transactions including deposits and withdrawals securely and accurately.
• Provide effective customer support and resolve any issues you encounter.
• Detect and prevent fraudulent activity, money laundering, and other security threats.
• Send promotional information, exclusive offers, and platform updates — only if you have consented to receive them.
• Improve the user experience through usage pattern analysis and feedback.

Wing88 does not sell, rent, or disclose your personal information to third parties for independent marketing purposes without your consent. However, in the course of operating our platform, there are certain situations where we need to share your data with trusted parties.

• Payment Processors: Transaction information is shared with payment partners such as local banks, DuitNow, FPX, and digital wallet operators solely for the purpose of processing your financial transactions.
• KYC Service Providers: Identity documents may be verified through an authorised third-party identity verification platform that complies with international data security standards.
• Regulatory Authority: Wing88 is legally required to disclose certain information to relevant authorities upon lawful request, including for the purposes of financial crime prevention.
• Technology Providers: Our technology partners who provide server infrastructure, cloud services, and technical support may have limited access to data within strictly controlled environments under binding confidentiality agreements.

Your data security is wing88's highest priority. We continuously invest in the latest security technologies and procedures to ensure your personal information is always protected from unauthorized access, disclosure, modification, or destruction.

While we take all reasonable precautions, no method of data transmission over the internet or electronic storage is 100% secure. We therefore also encourage you to play your part in safeguarding your own account by using a strong password and not sharing your login credentials with anyone.

Wing88 uses cookies and similar tracking technologies to enhance your user experience, understand how you interact with our platform, and ensure certain features function correctly. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These cookies are required for core platform functions such as maintaining your login session and ensuring transaction security. The platform cannot function properly without them.
• Analytics Cookies: Helps us understand how members use our platform through aggregated and anonymized data, enabling us to make meaningful improvements.
• Preference Cookies: Save your preferences and settings such as preferred language and display preferences so you don't have to reconfigure them every time you log in.
• Marketing Cookies: Used to display relevant promotions and offers based on your interests and activity on the platform. You may opt out of these cookies.

As a data subject, you have certain rights regarding your personal information held by Wing88. We fully respect these rights and make it easy for you to exercise them. The following are the rights you hold:

• Right of Access: You have the right to know what personal data we hold about you and to obtain a copy of it. Submit a request through our support channels and we will respond within 30 business days.
• Right to Rectification: If any personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You may also update certain information directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data under certain circumstances, for example if the data is no longer needed for the purpose it was originally collected. Please note that we may need to retain certain data to fulfil legal obligations.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain circumstances, such as when you are disputing the accuracy of the data.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. We will immediately stop using your data for that purpose.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another data controller.

Wing88 only retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required to comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Account Data: Account information is retained for the duration of your active membership at wing88, plus any additional period required by law following account closure.
• Transaction Records: All financial and transaction records are retained for a minimum of 7 years from the date of transaction, in accordance with Malaysia's financial legal requirements.
• KYC Documents: Identity verification documents are retained for 5 to 7 years after the business relationship ends to meet anti-money laundering (AML) requirements.
• Customer Support Logs: Customer support communication records are retained for 3 years to ensure consistency and quality of service.
• Analytics Data: Anonymised and aggregated usage data is retained for as long as necessary for platform performance analysis with no specific time limit, as it contains no personally identifiable information.

Wing88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. We are committed to being transparent about any changes made.

When material changes are made to this Privacy Policy, we will notify you through one or more of the following methods:

• Email notifications sent to the email address registered to your account.
• A clear notice on the homepage or login page of the wing88 platform.
• In-app notifications on the wing88 mobile app if you use our app.
• The "Updated" date at the top of this page will always reflect the latest version of this policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how wing88 handles your personal information, our team is ready to assist you. We take every privacy enquiry seriously and strive to respond within a reasonable timeframe.